Refund and Returns Policy
Our policy focuses on ensuring you receive your product in perfect condition. Please review the specific terms below regarding eligibility and timelines.
Return Window
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All return requests must be initiated within 1 week (7 days) of the delivery date.
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If 7 days have passed since your delivery, we cannot offer you a refund or exchange.
Eligibility & Conditions
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Strict “No Return” on Opened Items: To be eligible for a return, the item must be unused and in the same condition that you received it.
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Items must remain in their original packaging; we do not accept returns once the parcel has been opened unless the item inside is found to be damaged or mismatched.
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Returns are only accepted for the following specific reasons:
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The item is broken or damaged upon arrival.
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The item is a mismatched product (incorrect item sent).
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Exclusions
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Sale Items: Only regular-priced items may be refunded; sale items are non-refundable.
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Hygiene & Safety: We do not accept returns on personal care items, hazardous materials, or flammable liquids.
Refund Process
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Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
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Credit: If approved, your refund will be processed and a credit will be applied to your original method of payment.
Shipping for Returns
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You are responsible for paying your own non-refundable shipping costs for returning your item.
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For your protection, we recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
